STAPLES Premium
Helping season passholders for LA’s hottest indoor arena sell, transfer, and manage their unused tickets.
Services Provided
UX Design
Information Architecture
Digital Design
Prototyping
The red carpet treatment: an easy-to-use ticket management portal using the client’s branding and our UX research.
Working with stakeholders, business analysts, and user data, I helped craft a robust ticket portal system on behalf of STAPLES Premium, the premier ticket holders of STAPLES Center (Crypto.com Arena).
UX/UI Work
Calendar view of tickets
Sell/transfer tickets flow
Purchase additional tickets/offers
Project Requirements
Sell unused tickets & add-ons (like parking or lounge access)
Single ticket listing or bulk listing
Add card or bank for payout
Edit listing after publication
Transfer unused tickets & add-ons
Single ticket transfer or bulk transfer
Transfer to contacts from address book
Add and save new contacts
Calendar view of all tickets
Filter calendar view by team/event
Filter calendar view by ticket status (in-hand, listed, sold, transferred)
Show additional ticket offers in calendar view
List view of all tickets
Filter list view by team/event
Filter list view by ticket status (in-hand, listed, sold, transferred)
Transfer/sell tickets from list view
Purchase additional tickets & add-ons from Dashboard tab
Purchase additional tickets & add-ons from Offers tab
Admin and authorized user modes
Orders tab for receipts
Account tab
Edit profile
Edit payment methods
Edit contact address book for easy ticket transfer.
Add/delete authorized users
Don’t worry…it made my brain hurt too. UX design is the mental gymnastics of design-as-function.
Prototype Walkthroughs
If epics, Jira tickets, scope creep, and QA testing are part of your regular vocabulary, then this last section is for you.
Additional Work
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NBC Universal
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AXS Ticketing
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NORTH Agency
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Azusa Pacific University
